ibis Essen Hauptbahnhof

The room and bathroom were cleaned and tidy. Bedsheets were changed the next day. However the bed in room 304 third floor was not rigid on the ground. the whole bed slides across the floor with little pushing force. There are layer of textile material placed on the bed possibly to cushion the hardness of the mattress. I will suggest a complete mattress should replace the existing one. And for better customer service there should be a kettle, tea bags and sweeteners in the rooms so that guest at night can make hot drinks especially during the cold period. I lived in Essen for 20 years and whenever I am in Germany I intend to stay in Essen.

Overall your standard Ibis hotel, with a VERY friendly staff (doesn't encounter it that often) and pretty komfy beds. Everything in regards to my stay was very smooth.

The hotel is very close to the train station and not far from the city center. It is no problem walking to most sights in the center, and it is a good base for day trips to other places in the Ruhr area, where many cities can be reached with a 30 minute train trip. The room was not big but well equipped and comfortable. The hotel is very close to the train tracks but windows are well sound proofed and trains were not disturbing. The brakfast buffet was good.

The conversations with the staff members, showing that there was little fluctuation and that they enjoy being part of the team. I got the impression that there was a strong identification with the hotel and a loyalty which to me seemed quite extraordinary in this day and age.

Located close to the Hbf, but isolated from the noise of the train. Even though I had booked a twin room, the bed was close together so I could put them together.